Refund policy

Refund Policy

Last updated: August 11, 2026

Thank you for shopping at Auralis. We want to ensure that you have a satisfying experience with our products. Please review our refund and return policy below.

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1. Returns Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

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2. How to Start a Return

To start a return, you can contact us at auralis.store.2026@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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3. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged items, we usually require clear photos or a short video showing the defect to process a fast replacement or refund.

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4. Non-Returnable Items

Certain types of products cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

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5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.